Privacy Policy
1. Introduction
Savans Farmacie Limited ("we", "us", "our") operating the online platform "supplements.ng" through which we provide food and medication supplements, medicines, consultations, recommendations related to supplements, medicines, medical devices, and related products. is committed to providing high-quality medications, supplements and where necessary or applicable within the law that governs the practice of Pharmacy in Nigeria, health services.
We are committed to protecting your personal data in accordance with the Nigeria Data Protection Act, 2023 (NDPA) and other applicable laws.
For all privacy-related enquiries, please contact: admin@supplements.ng.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a. Identity and Contact Data
- Full name
- Email address
- Phone number
b. Account Data
- Login credentials (passwords are securely hashed)
c. Transaction Data
- Products purchased
- Delivery address
- Payment status and transaction details
- Order history and receipts
d. Technical and Usage Data
- IP address
- Browser type and device information
- Pages visited and interaction data
e. Communication Data
- Messages, enquiries, and support requests
3. Purpose of Processing
- To create and manage your account
- To process orders, payments, and deliveries
- To provide customer support and respond to enquiries
- To improve our platform, services, and user experience
- To ensure platform security and prevent fraud
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data in accordance with lawful bases under the NDPA 2023, including:
- Performance of a contract - to fulfil orders and provide services
- Consent - where applicable
- Legitimate interests - to improve services and ensure security
- Legal obligation - compliance with applicable laws
5. Data Sharing and Disclosure
We may share personal data with trusted third parties, including:
- Payment processors
- Logistics and delivery partners
- Hosting and infrastructure providers
- Analytics and service providers
All third parties are required to process personal data only in accordance with our instructions and applicable laws.
We do not sell or commercially distribute personal data.
6. International Data Transfers
Some personal data may be processed or stored outside Nigeria through our service providers. Where this occurs, we ensure that appropriate safeguards are implemented in accordance with the NDPA to protect your data.
7. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, regulatory, tax, or accounting obligations
- Resolve disputes and enforce agreements
Customers may request account deletion from their account settings. A deletion request must be confirmed before it takes effect.
Once confirmed, the account is deactivated immediately and enters a 14-day grace period. During that period, the customer may reactivate the account by signing in again.
After the grace period expires, personal data is permanently deleted or anonymized where continued order-history retention is required by law, tax, accounting, fraud-prevention, or similar record-keeping obligations.
8. Data Security
We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. While we maintain high security standards, no method of transmission or storage is completely secure.
9. Your Rights Under the NDPA
Subject to applicable law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where applicable)
- Request account deactivation and deletion through your account settings
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing activities
To exercise your rights, contact: admin@supplements.ng.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Improve website functionality
- Analyse usage and performance
You may control cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
13. Children’s Privacy
Our platform is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.
14. Automated Decision-Making
We do not engage in automated decision-making or profiling that produces legal or significant effects on users.
18. Contact
For all privacy-related enquiries:
Savans Farmacie Limited
Email: admin@supplements.ng